Refund policy
At PureBoard, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. If your order does not meet your expectations, eligible products may be returned within 30 days in accordance with the terms below.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the product should generally be:
- In its original condition
- Unused or only reasonably inspected
- Complete with included parts and accessories
- Returned with original packaging where reasonably possible
- Accompanied by proof of purchase or an order number
Please contact us before returning an item so our customer support team can provide the appropriate return instructions.
2. Free Returns
PureBoard provides free returns on eligible orders within the 30-day return period.
Customers should not send products to our business address without first contacting customer support and receiving return instructions. The appropriate return location may differ depending on the order and fulfillment location.
3. How to Request a Return
To begin a return, contact us at support@PureBoard.store and provide:
- Your full name
- Order number
- Email address associated with the order
- Product you wish to return
- Reason for the return
If the product arrived damaged, defective, or incorrect, please include clear photographs showing the issue where applicable.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Our team will review the issue and determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.
5. Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.
6. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@PureBoard.store.
We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing or has been shipped, cancellation may no longer be possible. In that situation, you may request a return after receiving the order in accordance with this policy.
7. Exchanges
If you would like a different product or variation, please contact customer support. Depending on product availability and your location, we may recommend returning the original product and placing a new order.
8. Contact Us
For questions regarding returns or refunds, contact PureBoard at support@PureBoard.store, call (905) 513-8200, or write to us at Rd McComber, Kahnawake, Quebec J0L 1B0, Canada.