Refund policy
At PureBoard, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Free Returns
We offer free returns within 30 days of delivery on eligible items.
To qualify for a return, products should be:
- Unused or in like-new condition
- Returned with original packaging when possible
- Accompanied by all included accessories
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Items damaged through misuse
- Returns requested after 30 days
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We'll gladly provide a replacement, exchange, or full refund.
Refunds
Once your return is received and inspected, we'll notify you by email. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Order Cancellation
Orders may be canceled before shipment. Once shipped, they must follow our return process.
Return Shipping
Eligible returns include free return shipping worldwide. Please contact us before sending any item back so we can provide the correct return instructions.
Contact Us
PureBoard
Rd McComber, Kahnawake, Quebec J0L 1B0, Canada
Email: support@PureBoard.store
Phone: (905) 513-8200