Shipping policy

At PureBoard, we aim to make ordering home organization products simple and convenient, wherever you live.

1. Free Worldwide Shipping

We offer FREE worldwide shipping on all orders placed through PureBoard.store.

There is no minimum purchase requirement to qualify for our standard free shipping service.

2. Estimated Delivery Time

Our standard estimated shipping time is:

7–10 business days

Business days generally exclude weekends and applicable public holidays.

Delivery times are estimates rather than guaranteed arrival dates.

3. Order Processing

Orders may require processing before shipment. Processing includes payment verification, order preparation, quality checks where applicable, packaging, and transfer to the shipping carrier.

Customers will receive shipping information when available after their order has been prepared for dispatch.

4. Tracking

Where tracking is available, tracking details may be provided by email after the order has shipped.

Please allow reasonable time for tracking information to become active after receiving your shipping confirmation, as carrier systems may require time to register the parcel.

5. International Shipping

We proudly ship internationally.

International shipments may be subject to customs inspections, local import procedures, or other requirements imposed by the destination country.

These processes may occasionally affect delivery times and are outside PureBoard's direct control.

6. Delivery Delays

While most orders are expected to arrive within the estimated timeframe, delays may occur due to circumstances including:

  • Customs processing
  • Carrier disruptions
  • Severe weather
  • Peak shopping seasons
  • Public holidays
  • Incorrect or incomplete shipping information
  • Local delivery disruptions

If your order is significantly delayed, please contact our customer support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information during checkout.

If you discover an error in your shipping address, contact support@PureBoard.store as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or shipping.

8. Lost or Damaged Shipments

If you believe your shipment has been lost or if it arrives damaged, please contact us with your order details.

We will review the situation and work toward an appropriate resolution based on the circumstances.

9. Shipping Support

For shipping questions, please contact:

PureBoard
Rd McComber Kahnawake, Quebec J0L 1B0 Canada

Email: support@PureBoard.store
Phone: (905) 513-8200